Refund Policy

Refund Policy

Your satisfaction matters. If something is not right with your order, we are here to make it right.

Return Eligibility

• We accept returns within 30 days of delivery.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Final sale and limited edition items may not be eligible for return.

How to Start a Return

1. Contact us at contact@its-just-words.com with your order number and the reason for your return.
2. We will respond with a Return Merchandise Authorization (RMA) and return instructions.
3. Ship the item(s) to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

• Once we receive and inspect your returned item, we will notify you of approval.
• Approved refunds are issued to your original payment method within 5-10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need a different size or color, please return the original item and place a new order.

Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will make it right at no cost to you.

Non-Returnable Items

• Gift cards and items marked final sale are non-returnable.